Because of the whole going to New Zealand thing, I have had to organise passports for the boys. It, ofcourse, involves endless paperwork, document collection and presentation and…the photos:
Zachary looks his cute little self, but with the unsmiling headshots, Jude and Sebastian's photos do have something of the mugshot about them. This is particularly emphasised in Jude's case by his aggressively spikey hair (Jude and Sebastian had their hair cut the day before).
The process of getting passports could not be straightforward, but I could not beleive the lack of customer service ethos shown by Australia Post. At 2.15pm, after having been lined up for five minutes or so, I got to the counter to be told:
"Nup, not until 2.30pm…"
"where does it indicate this" I innocently asked
"Doesn't have to!" responded my friendly postal worker. "Most post offices won't do it between 12.30 and 2.30pm. That's how it is. It says on the Australia Post website." (Actually, I have now checked. It doesn't – at least not anywhere obvious)
'it doesn't mention it on the passport webstie" quoth I
'why would it?" Mr I-love-the-power-of-my-job Postal Worker responded, yet again unhelpfully.
At this point I left. Clearly a constructive discourse on the need to inform one's consumers adequately was not going to eventuate. This was already my second visit to the post office with the passport applications. I had arrived in the morning and realised I didn't have Zac's birth certificate. Then, when attempting to lodge Sebastian's application, I was told my passport wasn't good enough, because I had obtained it after Sebastian was born. Yes, that's right folks, they uncovered my cunning plan. After learning of his birth, I changed my name, by Deed Poll, to the same name as his mother, stole his birth certificate and faked the passport application in order to falsely get Sebastian a passport. Tarnation! So Jude's passport application was lodged in the morning, Zachary's was lodged at 2.35pm and Sebastian's is yet to be lodged as I spent all day today going from meeting to meeting and had to scarf down my lunch in 15 minutes. So tomorrow I'll visit the post office, but clearly not between 12.30pm and 2.30pm!
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